How to cancel an entry in State Services at the State Traffic Safety Inspectorate

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Published: March 16, 2019

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Both drivers and pedestrians are required to follow traffic rules. However, not everyone strictly follows the law, and the traffic police are not able to keep track of everything. Anyone can report a violation, because concern for general safety directly concerns everyone.

Later in the article you will be able to read exactly how this can be done: how and where to file an application for a traffic violation, how to properly file it so that the culprit is punished. Remember that your timely intervention, even on a seemingly insignificant matter, can prevent a serious accident in the future.

• Where can I send information about traffic violations?
• What should be included in a violation report? What materials are evidence?
• How to take a photo of a violation
• Are eyewitness videos punishable?

Complaint to the traffic police: in person and on the website

The most direct and clear way to punish a violator is to write a complaint to the traffic police.

Now it is not necessary to personally go to the department and write a statement there. All you need to do is take a photo of the road situation and fill out the form on the website.

You can and should also use video from a car recorder. In this case, the date, time and your license plate stamps should be displayed on the screen.

Electronic submission of an application and personal application are equivalent and do not have privileges when considered by the traffic police.

But you need to keep in mind that if you file a complaint online, then in the future you may be asked to provide the original photographs in person. Your witness statements may also be required.

Photo and video requirements:

• readable license plate number of the offender’s vehicle;
• recording the fact of violation: road signs, markings, traffic lights, etc., which reflects the situation that has arisen;
• It is desirable that the date of shooting be indicated directly on the photo or video, and the location reflected using GPS/Glonass.

The official period for consideration of your application is 30 days.

Methods for transferring materials to the traffic police

If you would like to apply, you can do so in several ways:

• At a direct meeting with an inspector at the traffic police department
• Via the Internet on the traffic police website
• Via the app

Sample of a written complaint about a traffic violation

A written complaint about an offense can be submitted personally to the traffic police department in whose area of ​​responsibility this event occurred. The form can be free, but for effective consideration it is worth including in the content:

• Your contacts
• Information about the date and address of the incident
• State vehicle registration plate, make and color
• Composition of the incident

As an example, you can use the following wording: “On the XX day of the XX month of the year 20XX, at about XX hours, I witnessed a violation committed at the ADDRESS by a car with a state registration plate NUMBER: further description of the violation.”

More on the topic: Fine for tinting in 2021

Refusal to consider an application is possible only in the following cases:

• The applicant’s contacts are not indicated (full name, contact address)
• The essence of the appeal is not clear (what exactly the offense is)
• The statement contains profanity, insults, and threats to officials or members of their families.

The application must be accompanied by confirmation of your words on an electronic medium, for example, a flash drive.

Reporting infringement via the Internet

The official website of the traffic police has a service that allows you to submit an application via the Internet. All the same rules apply to it as to a paper appeal, but a clear structure makes the drafting process more understandable. All required items are marked with asterisks.

Step-by-step instruction:

1. Fill out the “To whom it is addressed” block. Here we mark the unit in whose territory the violation occurred.
2. We indicate the applicant. Last name, first name and email address are required. In principle, you can also indicate a postal address, but this is undesirable for reasons of personal safety
3. You can mark the region where the event occurred - this will allow you to quickly classify and redirect your application
4. We enter the text of the appeal in a separate field - here you need to briefly and clearly write the essence of the violation. Approximate wording was indicated in the previous section.
5. We attach a photo or video recording the violation.

Mobile application for reporting violations

There is a convenient alternative - a mobile application. You can upload a photo to it and it will automatically send an application to the traffic police. True, it is designed only for certain types of traffic violations:

• Parking on the lawn
• Parking within the area of ​​prohibition signs
• Parking at the pedestrian crossing
• Parking on the sidewalk

The “Moscow Assistant” application has been developed for Moscow residents; the SPOT application is available for other cities.

How to properly file a complaint

In the application you indicate:

1. Region and locality of appeal.
2. Select the name of the department to which the complaint is sent.
3. Personal data of the applicant: full name, address, e-mail, telephone.
4. Were there any appeals on this issue, when and where?
5. The exact date, time and place of the recorded violation.
6. Detailed description of the situation.
7. Grounds for initiating a case: articles of the Code of Administrative Offenses or the Criminal Code, paragraphs of traffic rules.

You attach files to your online application and submit the form by entering the digital code on the website.

If you contact the traffic police department in person, print out the photos or bring the files on a flash drive.

Grounds for refusal to consider a complaint

Your application may not be accepted if:

1. The provided files are of insufficient quality, the license plate number of the offender is not readable or is not captured.
2. Photo and video evidence is not presented at all.
3. The grounds for the complaint are unclear or missing.
4. There are errors in the applicant's personal data.
5. The text contains insults and obscene language.
6. There are no specifics, the situation is not described in sufficient detail or is described incorrectly.

Also, for each case, the traffic police accepts only one complaint.

You can apply again if you received an official refusal based on your previous application or the problem was resolved, but another violation occurred later.

When the offender is not punished

But there are situations when the violator will not be punished even if there is reliable evidence of his guilt, recorded in a photo or video. This is possible in two cases:

• Violation of the statute of limitations
• Anonymous requests

Violation of the statute of limitations

According to paragraph 1 of Article 4.5 of the Code of Administrative Offenses of the Russian Federation, it is possible to be held accountable for an offense only within a certain period of time. If time has passed and no decision has been made, the perpetrator can file a motion to dismiss the case due to the expiration of the statute of limitations and go unpunished. What you can expect:

• For minor violations considered without the participation of a court, the statute of limitations is limited to 2 months
• For cases in which the court makes a decision, the period is set at 3 months
• For serious offenses, such as driving under the influence of alcohol or drugs, refusal to undergo an examination, causing minor or moderate harm as a result of an accident, a decision must be made within a year.

The period may be extended if the consideration of the case is transferred to another territorial unit.

Anonymous letters

Also, appeals are not considered on their merits, even those recorded according to all the rules with photos and videos, if they are submitted anonymously. Each application submitted to the traffic police must contain the name, surname and, if available, patronymic of the applicant, as well as contact information for written communication with him.

Online project “Angry Citizen”

On this online platform, residents throughout the country can record emerging problems in the urban auto environment:

• potholes on the roads;
• improperly parked cars;
• broken traffic lights;
• traffic violations, etc.

The map from the program website shows cases of successful applications. The largest number of them are in Moscow and St. Petersburg, but activity is also noticeable in other cities. Therefore, in general, the service works properly.

The disadvantage of the project is that only iOS users can submit an application through the application. The software is not developed for Android.

There are no restrictions when filling out a statement of violations via a PC. The main thing is that it is clear from the photo what exactly was violated and by whom.

In practice, the effectiveness of a complaint depends on the work of the local authorities. According to reviews on the Internet, in some Russian cities, citizens receive formal replies from the traffic police. For example, that police officers came to the place specified in the complaint, but did not find the offender there.

Application “Moscow Assistant”

With the introduction of paid parking, the Moscow City Hall launched a project - a special application for monitoring compliance with traffic rules and payment for parking.

There are requirements for a smartphone:

• GPS must work;
• 50 MB of device memory is required;
• camera from 5 MP.

To use the program, you need to register in the system through government services of the city of Moscow.

After registration, you can very quickly and easily submit reports of violators. To do this, you just need to photograph an illegally parked car and upload the photo to the application.

There is no need to manually enter the car license plate number and other data.

The information goes directly to the Moscow Administrative Road Inspectorate.

The activity of city residents is encouraged by the mayor's office: you receive points that you can exchange for tickets to cultural events, travel tickets, parking in paid zones, etc.

Your account is linked to your account on the Active Citizen platform.

You send a complaint in the “Moscow Assistant” application, and points for displaying civic position are awarded through “Active Citizen”, in your profile.

No response from the traffic police

No response from the traffic police

What to do if you don’t receive a response from the traffic police? Such questions can often be found on forums on the Internet. These questions are also asked during legal consultations.

Indeed, what should you do if a motorist has filed a complaint (application, appeal, petition), but he does not receive a response for a long time?

Indeed, if a response from the traffic police does not come for a long time, then you should not just sit and wait. After all, the law clearly states which appeal from a motorist is considered and in what order. If the period for consideration of the appeal has already expired and the deadline for sending the car enthusiast’s response has expired, then what is the point of “waiting by the sea for weather”?

“If the palm tree doesn’t come to me, then I go to it.” So said one smart man, and he was right. In this case, you should not even wait until all the deadlines for considering and sending a response to the appeal (complaint, petition, proposals, applications) have expired, but you can find out in advance about the results of considering the appeal.

To get an answer (if it is ready, of course), you need to come to the traffic police and ask to be given this answer. If they don’t give you an answer, but start citing some circumstances that do not allow this to be done (the answer has already been sent by mail, the case materials have been sent somewhere, the traffic police officer involved in the case is on vacation, we don’t know where the case is, etc. ), then you need to record your appeal in writing. Otherwise, you may wait a long time for a response (for example, by mail), but still not receive it.

It is very simple to record your arrival at the traffic police and request a response. To do this, you need to take two blank sheets of paper and write in any form a statement about familiarization with the materials of a particular case and delivery of a copy of such and such an answer. Naturally, from the content of this statement (petition) it should be clear what kind of case we are talking about.

One copy of such an application is given to a traffic police officer (to the office, the company commander, a specific traffic police officer), and on the second they sign for you to receive this document. The second copy of the application remains with you and confirms that on such and such a date you asked to receive an answer from the traffic police.

A petition in a case of an administrative offense is considered immediately, while other appeals (applications) may be considered over a longer period. A day later (depending on the urgency of your case) after registering the application, you can come to the traffic police again and ask about the results of consideration of your application, delivery of a response from the traffic police (to the initial appeal). If you are not given anything again, then you need to again record in writing the fact of coming to the traffic police using a similar statement (petition).

If all the deadlines have passed, and the answer from the traffic police still does not come or is not delivered, then there is a violation of your rights, which means it’s time to file a complaint against the actions (inaction) of the traffic police officers. Of course, you can do this earlier if you don’t want to deal with the above-mentioned hassle.

Is it possible to submit a complaint anonymously?

As of 2021, it is not possible to file a complaint about traffic violations anonymously.

This applies to a personal visit to the site, and filling out an electronic application form on the traffic police website, and sending it through other services.

Human rights activists fear that anonymity will trigger a surge in fabricated statements driven by revenge or other interpersonal motives.

In addition, in some cases additional evidence is required regarding the situation that has arisen.

All this makes it impossible for applicants to remain anonymous.

How to compose and direct?

The specifics of drawing up a request are regulated by Article 7 of the Federal Law “On the Procedure for Considering Citizens’ Appeals.” Thus, the first paragraph of this article states that the appeal must contain the full name of the government body to which the request is submitted, and (or) the last name, first name, patronymic and position of the responsible person. It is also necessary to indicate the applicant’s full name, his postal address, then state the essence of the issue, sign and date. In general, the request should consist of 3 parts, in accordance with the template:

1. A header indicating the full name of the organization and (or) the position of the responsible person, his full name, as well as the applicant’s full name, his address and contact phone number.
2. The main body, which sets out the essence of the request in the form: “Please provide me with information from the traffic police MREO database about the availability of vehicles registered in my name. The certificate is required to be submitted to the tax authority.” If the applicant wishes to have the application sent to him by mail or e-mail, he must additionally indicate “Please send a response to my email inbox...”.
3. The conclusion, where the attachments (list of documents attached to the request) are indicated, dated, signed and decrypted.

Instead of an email address, a regular address may be provided so that the applicant can receive a response by regular mail. In any of the cases, the document will have legal force, and it can be used to provide it at the place of request (to the tax office, prosecutor, investigator, and so on).

There are several ways to submit a written request:

• Personal visit to the traffic police department;
• Sending an application by registered mail;
• Sending an application by email;
• Contact via the electronic communication form on the official website of the State Traffic Safety Inspectorate.

The easiest way to contact is through the electronic communication form on the traffic police website. To do this, you need to go to the official website of the State Traffic Safety Inspectorate of Russia (or the State Traffic Safety Inspectorate of a specific region) and under the “Contacts” section, select the “Submit a request” tab. A window will open where the system will prompt you to familiarize yourself with the conditions for submitting an electronic appeal, after reading which you must check the box next to the item “I have read the conditions” and click “Submit an appeal.”

Good to know: Not all vehicles are included in the traffic police database. For example, scooters up to 50 cubic meters are not subject to registration, which means it will not be possible to obtain information about their owner.

A window will open with a form for filling out data. The form is no different from the written one; here you will also need to indicate the full name of the department (select from the list provided), indicate the full name and position of the person to whom the request is being submitted, indicate your personal data, and so on.

According to paragraph 1 of Article 12 of the Federal Law “On the Procedure for Considering Citizens’ Appeals,” the state body (in this case, the traffic police) is obliged to provide a written response no later than 30 calendar days from the date of registration of the application. In turn, registration of the application must be carried out within 3 calendar days from the date of its submission. The above applies to all types of applications, regardless of how they were submitted to the traffic police.

Briefly about the main thing

Let us briefly summarize the main points of filing complaints regarding traffic violations:

1. To report illegal parking or other traffic violations, you need high-quality and detailed photo and video files. It should be clear who did what.
2. The period for consideration of the complaint is 30 days.
3. You must describe the violation in detail and accurately and refer to regulations that provide punishment for the culprit.
4. When using online application services, you may be called to the traffic police department to give evidence or present original documents.
5. You cannot submit an anonymous complaint.

In everyday life, do not be afraid and do not be lazy to show civic responsibility and consciousness. Capture a photo of a car parked on the sidewalk or a U-turn through a double lane. Use our advice and send a photo and application to the traffic police. If we behave carefully and decently more often, then the roads will become much safer and more comfortable for everyone.